Returns are only accepted for the following reasons

1) Wrong item shipped

2) Defective Item

3) Contents inaccurate

Trace Designs will not be responsible for returns shipping. Customers must contact Trace Designs within 24hrs of receiving product. Trace Designs will only accepts returns within 10 days of purchase. Contents must be unopened and in original condition. Mural kits are consumable. We cannot accept returns that have been used in anyway. Paint, color, and technique choices are not acceptable reasons for returns.

 

Tip: our transfer paper transfers the image to the wall through contact friction. Transfer material may leave residue on the wall. Please have original background wall paint and/or wall mark eraser products like Magic Eraser to remove.

 

Please call 877-75-TRACE for returns shipping instructions. We are happy to help you along your mural process so feel free to call if you have any questions about your kit!

 

Orders will be processed within 72 hours. Please allow 3-5 days for delivery depending on location and shipping choices.

Trace Designs are shipped using standard ground for a flat rates located at checkout. Please call 877-75-TRACE for expedited rates. Leave your name, item to purchase, zip code, email address and phone number to receive your total.